I just love Canned responses!!!
I guess I should consider myself lucky for getting any response. Here's my back & forth to Walker. Does it look like there may be hope?
Bigloser to WalkerPoker
show details 11:00 PM (0 minutes ago) Reply
Is there a chance of communicating with a real person instead of a canned automatic response? With all due respect, I asked about the ability to transfer funds to other Walker Poker players. I do not have any pending transactions to clear, nor have I used or plan to use any credit cards for transactions. I have no problem with sending in your verification form for the ability to transfer, but I would like to know that a real person is handling my problem,
Sincerely,
-Bigloser
On Mon, Apr 14, 2008 at 8:31 PM, WalkerPoker <support@walkerpoker.com> wrote:
Reference number: LTK11604340438X Please use this ticket number in any correspondence with us.
Subject: Problem with Transfer...
Dear Valued Player,
Thank you for contacting us.
Before we can process your transaction we require you to complete a simple 3 step vpending transerification process
To complete photo id verification, you need to send us the following information:
1) Any government issued ID
2) Front and back(signed) of credit card - if you did use any
3) Verification form
When we have received clear copies of the required documents, we will process the pending transaction immediately. After this verification process is completed you will not be asked to complete verification again.
All faxes, scans and photographs must be easily read, and should match the information stored in your WalkerPoker. com account information.
Please feel free to contact us if you have any additional questions.
Sincerely,
CS Rick
Customer Support Representative
---------------Original Message---------------
From:Bigloser< >
Subject:Problem with Transfer...
Hello,
I am sending this to both support@ and cashier@ since I sent an e-mail VIA your website last week and never got a response.
Some time ago, a friend of mine transferred some money ($25) to my new Walker Poker account so I could try it out. I have enjoyed playing there for the most part. My wife joined as well and set up an account under her own name. Since I was able turn my original $25 into over $50, I decided to transfer her some money to try out Walker Poker for herself.
When I went to transfer the money, I got a message stating that "transfers are unavailable" without any further explanation. I tried again over this past weekend and got the same problem.
Friends at a Poker Forum I frequent have suggested that it may have to do with the fact that I have never "deposited" on Walker. If this is the case, I'm beginning to think I never should have tried Walker Poker as transfers are very common on ALL the site I usually use and have NEVER had a problem anywhere else.
Please explain.
Sincerely.
Bigloser
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